Are you able to accommodate large-volume orders or custom requests for individuals that are not listed on the product page?
Yes, that is possible. In addition to large-lot orders, we can accommodate various requests regardless of size, including the creation of one-of-a-kind pieces, custom arrangements, and art installations. Please contact us via our inquiry form.
I would like to see the product in person before purchasing; is there a location where I can view it?
Visits to our Ginza studio are available by appointment only. If you would like to visit, please contact us through the inquiry form.
We also regularly participate in pop-up shops and events. Please check the “NEWS” section of our website for the latest information.
We also share information about exhibitions and other events through our newsletter. If you would like to receive updates, please register via the “NEWS LETTER” section at the bottom of the page.
Can I change the delivery address or scheduled delivery date and time after placing an order?
Changes can be made prior to shipment. Please contact us via our inquiry form, including your order number.
For changes after the item has shipped, please contact the delivery carrier directly.
I purchased these earrings, but could you change them into ear cuffs for me?
We apologize, but due to our production process, we are unable to accommodate your request. Similarly, we do not allow the conversion of ear cuffs into earrings.
Is it possible to have products such as jewelry repaired?
We accept repair requests for jewelry findings only.
Regarding the repair cost, we will discuss the details via email and provide a quote based on our company's standards.
Once you have agreed to the amount, please pay the repair fee, and then mail the item to us at your own expense.
I have lost one of my earrings; is it possible to purchase just a single one?
As these are sold as a pair, we do not offer them for individual sale. Thank you for your understanding.
Is it possible to purchase multiple items but have only one of them gift-wrapped?
Yes, that is possible.
For items you would like gift-wrapped, please select "Gift Wrapping" from the menu at the bottom of each product page when placing your order.
Please note that some items are not eligible for gift wrapping. Please check the individual product pages for details.
Can I get a receipt?
Yes, that is possible. Please contact us via the contact form, including your order number.
Will I receive an order confirmation after placing my order?
Once your order is confirmed, an "Order Confirmation" email will be automatically sent to the email address you provided.
If you do not receive this email, it may be due to an incorrect email address entry or the email being sorted into your spam folder.
Please check your reception settings as a precaution. If you have any questions, please contact us via the inquiry form.
Can I split the delivery into two different addresses?
Please note that we can only ship to one address per order.
If you wish to ship to two different locations, please place two separate orders and enter each address accordingly.
I would like to give this as a gift; would it be possible to pack multiple items into a single box?
Depending on your order details, this may be possible. Please contact us via the inquiry form.
Are you able to accommodate requested delivery dates and times, unattended delivery, or delivery to a convenience store?
We do not offer any of these services.
Can you ship overseas?
We offer international shipping. Shipping conditions vary depending on the destination and product, so please contact us for details.Please note that customs duties, import taxes, and other applicable charges are the responsibility of the customer.