Notation based on the Specified Commercial Transactions Act

Shop Name

EMISSION ONLINE SHOP

Business Name

LUCENT DESIGN Inc.

Representative

Takahiro Matsuo

Phone Number

03-4455-7258

Address

6F Daiichi Kosan Bldg., 3-14-10 Ginza, Chuo-ku, Tokyo 104-0061, Japan

Email Address

shop@emission-art.com

Sales Price

Varies by product. Please refer to each product page.

Fees Other Than Product Price

Shipping
Domestic: A flat shipping fee of ¥1,100 (tax included) applies to all domestic orders. For ART items, the shipping fee is ¥3,300 (tax included).
International: For international orders, shipping fees and delivery conditions vary depending on the destination and the product. Please contact us for details.
Any customs duties, import taxes, or related charges incurred upon delivery are the responsibility of the customer.

Delivery Period

For in-stock items, we generally ship within 5 business days after receiving your order.
For made-to-order items, it varies by product and order date, but we generally ship within 30 days including the order date.
However, if paying by bank transfer, shipping arrangements and production will begin after payment is confirmed.

※Business days are weekdays (10:00 - 19:00), excluding weekends and holidays.
※For in-stock items, orders placed after business hours will be shipped within 5 business days starting from the next business day.

Payment Methods

Credit Card Payment

Payment is finalized at the time of order, and the debit date depends on the terms set by your credit card company.

Payment Due Date

Credit Card Payment: At the time of purchase

Order Cancellations

Your order is considered complete once you click the "Confirm Order" button at the time of purchase.

Please note that we cannot accept cancellations from customers after an order is completed, regardless of the payment method.

Returns and Exchanges

We make every effort to ensure the quality of our products. In the event that a product is defective, damaged during shipping, or you receive the incorrect item, we will promptly replace it at our own expense.

Please contact us via email within 7 days of receiving the product, attaching photos of the defect or damage. Please be aware that we cannot accept requests for returns or exchanges after this period.
Additionally, depending on the details of the order or the condition of the item, we may not be able to accept a return.

※Examples of cases where returns cannot be accepted
・ If the product was damaged by the customer
・ If you wish to return the item because it is different from your expectations

Return Shipping Fee

In the case of returns due to damage, we will cover the shipping costs.